What is the PACSES IVR and how do I use it?

PACSES stands for Pennsylvania Automated Child Support Enforcement System. IVR stands for Interactive Voice Response. 

About the System

  • It can be accessed through a telephone to answer most child support questions
  • It greets callers with a list of choices. Use the touch-tone telephone keypad to select options. The computer will provide the information selected.
  • It is available 24 hours a day, 7 days a week
  • The system gives quick access to child support information. There may be information about policy and procedures and case updates, including recent payments and account status. This system may be accessed by calling our office number 724-228-6756 or 1-888-619-9907 (toll free).

Show All Answers

1. What is support and who may receive it?
2. How do I file for support?
3. What if there is a Protection From Abuse order against the person from whom I am seeking support?
4. How is the support amount determined?
5. How paternity is established and why is it important?
6. What must I do if I receive an Order to appear for a support conference or hearing?
7. Where do I go for support conferences or hearings?
8. Do I have to appear for my support hearing if I live outside of Washington County, Pennsylvania?
9. What are the rules to participate by phone and how do I request to do this?
10. What will happen if I don’t appear for a conference or hearing before the Court?
11. What happens at a support conference?
12. What happens at a support hearing?
13. How do I file exceptions?
14. What are my obligations if I receive public assistance benefits?
15. What are my obligations while I have an active support case?
16. How do I change my support order?
17. What do I do if I am paying spousal support and a divorce is granted?
18. What do I do if one of the children who I pay support for turns 18 and graduates high school?
19. What is PACSES?
20. How do I pay my support?
21. What do I do if I cannot pay my support?
22. What type of enforcement actions may be taken if I don't pay my support?
23. What if my driver's license is suspended for failure to pay support?
24. What is SCDU and how do I obtain information concerning payments?
25. How do I collect unreimbursed medical expenses under my order of support?
26. What is the PACSES IVR and how do I use it?